arionpl Privacy Policy

1. Introduction & Scope

arionpl ("arionpl," "we," "us," or "our") is committed to protecting the personal data of every individual who interacts with our online gaming platform at arionpl.org. This Privacy Policy ("Policy") describes the types of personal information arionpl collects, the purposes for which it is processed, with whom it may be shared, how it is protected, and the rights available to you under Philippine law.

This Policy applies to all arionpl Members — registered players who have created an account on arionpl.org — as well as to visitors who browse the platform without registering. It covers data collected through the arionpl website, mobile-optimized web platform, customer support channels, and any promotional or marketing communications.

By registering for an arionpl account or by continuing to use the arionpl platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the arionpl Terms & Conditions, which are available at /terms-conditions.

2. Data Controller Information

arionpl is the data controller responsible for the personal data of its Members and website visitors. For all data protection inquiries, including requests to exercise your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), you may contact arionpl's Data Privacy Officer through the support team. Contact details are available in the Contact section of this website. arionpl's designated email for privacy matters is displayed in plain text in the footer of this page.

3. Personal Data We Collect

arionpl collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:

3.1 Registration & Account Data

• Full legal name (as it appears on a valid Philippine government-issued ID);
• Philippine mobile number;
• Date of birth (for age verification — must confirm 21 years or older);
• Username and encrypted password hash;
• Email address (if provided).

3.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys National ID, driver's license, passport, SSS ID, PhilHealth card, UMID);
• Proof of address documentation where required;
• Selfie or liveness verification image where required by our KYC process.

3.3 Financial & Transaction Data

• GCash or PayMaya registered mobile number (for payment processing);
• BPI, BDO, or Metrobank account details (where provided for bank transfer transactions);
• Deposit and withdrawal transaction history;
• Wagering and game history.

3.4 Technical & Usage Data

• IP address and approximate geolocation (city/region level);
• Device type, operating system, and browser information;
• Session logs, login timestamps, and arionpl page interaction data;
• Cookie identifiers (see Section 7).

3.5 Communications Data

• Records of interactions with the arionpl customer support team (live chat transcripts, support ticket content);
• Responses to arionpl surveys, promotions, or feedback requests.

4. How We Use Your Personal Data

arionpl uses the personal data it collects for the following purposes:

• Account creation and management: To register your arionpl account, verify your identity, and maintain your profile;
• Age verification: To confirm that you are at least 21 years old, as required by Philippine gaming regulations;
• Payment processing: To process GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency deposits and withdrawals;
• Gameplay and platform delivery: To provide access to arionpl's casino games, live dealer tables, bingo rooms, and sports betting;
• Regulatory compliance: To comply with obligations under the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, PAGCOR regulations, and other applicable Philippine laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other security incidents;
• Responsible gaming: To monitor for signs of problem gambling and to administer self-exclusion requests;
• Customer support: To respond to your inquiries, resolve disputes, and manage support tickets;
• Marketing communications: To send you promotional offers, bonus notifications, and arionpl updates — where you have provided consent or where permitted by applicable law. You may opt out at any time.

5. Legal Basis for Processing

arionpl processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and arionpl (i.e., provision of online gaming services under the Terms & Conditions);
• Legal obligation: Processing is required to comply with Philippine legal obligations, including AMLA, AMLC regulations, and PAGCOR licensing requirements;
• Legitimate interest: Processing is necessary for arionpl's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring;
• Consent: For marketing communications and non-essential cookies, arionpl relies on your freely given, specific, informed, and unambiguous consent.

6. Data Sharing & Third Parties

arionpl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. arionpl may share your personal data with the following categories of third parties only as necessary and as described below:

• Payment processors: GCash (G-Xchange Inc.), PayMaya (PayMaya Philippines Inc.), BPI, BDO, Metrobank, and cryptocurrency payment providers — for the sole purpose of processing your financial transactions;
• Game providers: Licensed third-party casino game suppliers (e.g., Pragmatic Play, PG Soft, Evolution Gaming) may receive session tokens for game delivery — they do not receive your personal identity data;
• KYC/identity verification providers: Third-party identity verification platforms may process your ID documents as part of the KYC process, subject to their own privacy safeguards;
• Philippine regulatory authorities: arionpl may be required to disclose personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), or law enforcement agencies in compliance with applicable Philippine law;
• IT and hosting providers: Cloud infrastructure and technology service providers who process data solely on arionpl's behalf and under strict data processing agreements.

All third parties with whom arionpl shares personal data are required to maintain appropriate technical and organizational security measures and to process data only for the purposes for which it was shared.

7. Cookies & Tracking Technologies

arionpl uses cookies and similar tracking technologies on the arionpl platform to enhance user experience, maintain your login session, analyze platform performance, and deliver relevant promotions. The types of cookies used include:

• Strictly necessary cookies: Required for the arionpl platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without preventing platform use;
• Analytics cookies: Used to understand how Members navigate arionpl — page visits, session duration, and feature usage — on an aggregated, anonymized basis;
• Preference cookies: Remember your arionpl settings and preferences (e.g., language, game lobby view);
• Marketing cookies: Track the effectiveness of arionpl promotional campaigns. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the arionpl platform.

8. Data Retention

arionpl retains your personal data for as long as your account is active and for such additional periods as required by applicable Philippine law. Specific retention periods include:

• Account and transaction data: Retained for a minimum of five (5) years from the date of the last transaction, consistent with AMLA record-keeping obligations;
• KYC documentation: Retained for five (5) years from the date of account closure or last transaction, whichever is later;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus a further two (2) years for compliance record-keeping;
• Technical/log data: Typically retained for 12 months in active logs and up to 5 years in archived form.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with arionpl's data disposal procedures.

9. Data Security

arionpl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and arionpl servers;
• Encryption of sensitive data fields (including password hashes and financial data) at rest;
• Role-based access controls limiting arionpl staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the arionpl platform;
• Intrusion detection systems and real-time monitoring of unusual account or platform activity;
• Two-factor authentication (2FA) available and recommended for all arionpl Member accounts.

10. Your Rights Under the Data Privacy Act of 2012

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to the personal data arionpl holds about you:

• Right to be informed: The right to know what personal data arionpl collects and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data arionpl holds about you;
• Right to rectification: The right to correct inaccurate or incomplete personal data in your arionpl account;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where processing is no longer necessary or where consent has been withdrawn, subject to arionpl's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe arionpl has processed your personal data in violation of the DPA.

To exercise any of the above rights, contact the arionpl support team. arionpl will respond to verified requests within the timeframe prescribed by applicable Philippine law.

11. Children & Minors

The arionpl platform is strictly intended for adults aged 21 years and above. arionpl does not knowingly collect personal data from individuals under the age of 21. Age verification is enforced at the point of registration and prior to the first withdrawal. If arionpl becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the data will be deleted (subject to any applicable legal obligations), and the matter will be assessed for reporting to relevant authorities.

Parents and guardians who suspect that a minor has registered on arionpl are requested to contact the support team immediately so the account can be reviewed and closed without delay.

12. Changes to This Privacy Policy

arionpl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. Material changes will be communicated to registered Members via SMS notification to the mobile number on file or via an in-platform notification upon next login. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the arionpl platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically. If you have any questions about this Privacy Policy or how arionpl handles your personal data, contact our support team — available 24/7 for all Filipino arionpl members.